Shipping policy

# Shipping Policy

**Last Updated: August 5, 2026**

Thank you for shopping with **Mount Mate**. We are committed to providing a smooth and reliable delivery experience for customers around the world.

## Worldwide Free Shipping

We are pleased to offer **free worldwide shipping on all orders**. There is no minimum purchase requirement, and no standard shipping fee will be charged at checkout.

Please note that free shipping does not include any customs duties, import taxes, or other fees that may be charged by your local customs authority.

## Order Processing

Orders are generally processed within **1–3 business days** after payment has been successfully confirmed.

Orders are not usually processed or shipped on weekends or public holidays. During high-demand periods, sales, or holidays, processing may take slightly longer.

## Estimated Delivery Time

Estimated delivery times may vary depending on the destination:

* United States, Canada, United Kingdom, Australia, and Europe: approximately **7–20 business days**
* Other international destinations: approximately **10–25 business days**

These delivery times are estimates and are not guaranteed. Delays may occur due to customs inspections, local postal services, weather conditions, public holidays, carrier disruptions, or other circumstances beyond our control.

## Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow a few business days for the tracking information to become active after your order has been shipped.

## Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and are the responsibility of the customer. **Mount Mate** does not control or cover customs duties, taxes, or import-related fees.

We recommend contacting your local customs authority for more information before placing an order.

## Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you need to correct your shipping information. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Mount Mate is not responsible for orders delivered to an incorrect address provided by the customer.

## Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check the tracking information and contact your local postal or delivery service.

If you still require assistance, contact us at **[evishadef2656@outlook.com](mailto:evishadef2656@outlook.com)** with your order number and shipping details.

An order will not be considered lost until the shipping carrier has completed its investigation or the maximum expected delivery period has passed.

## Lost, Stolen, or Damaged Packages

Mount Mate is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.

If your package arrives damaged, please contact us within **7 days of delivery** and provide:

* Your order number
* Clear photographs or videos of the damaged item
* Photographs of the packaging and shipping label

We will review the issue and provide an appropriate resolution where applicable.

## Refused or Unclaimed Deliveries

If a package is refused, unclaimed, or returned because of an incorrect address, unpaid customs charges, or unsuccessful delivery attempts, the customer may be responsible for any return shipping or reshipping costs.

## Multiple Packages

Some orders may be shipped in separate packages due to product availability or fulfillment arrangements. In such cases, packages may arrive on different dates.

No additional shipping fee will be charged for split shipments.

## Contact Us

For any questions regarding your order or our shipping policy, please contact:

**Mount Mate**
**Email:** [evishadef2656@outlook.com](mailto:evishadef2656@outlook.com)